Robi9's Privacy Policy — Your Data, Our Responsibility

When you create an account or use the robi9 platform, we need to collect certain information — without it, providing our services would not be possible. Below, we clearly outline what data we collect and why:

Robi9 uses collected data only for the specific purposes outlined below. We never use your data for advertising, sell it to third parties, or misuse it in any way.

• Account Management & Security: To keep your account active and secure.
• Payment Processing: To process deposits and withdrawals successfully.
• Fraud Prevention: To detect suspicious activity and protect your account.
• Customer Support: To help our support team resolve your issues.
• Legal Obligations: To comply with applicable laws and regulatory requirements.
• Service Improvement: To analyze usage patterns and improve your platform experience.

Robi9 never sells your personal data to third parties. However, limited information may be shared in specific situations necessary for service operations:

• Payment Processor: bKash, Nagad, Rocket — only the information necessary to complete transactions.
• Law Enforcement Agencies: Where required by a valid court order or government directive.
• Anti-Fraud System: Minimal technical data shared with fraud detection services.
• Legal Representative: For dispute resolution purposes, always limited to the minimum necessary data.

We maintain strict data processing agreements with all third-party service providers. They may only use your data for the specified purpose — nothing else.

Robi9 uses cookies to enhance your browsing experience. Below is a breakdown of the types of cookies we use:

You can disable optional cookies at any time through your browser settings. However, disabling essential cookies may affect the platform's functionality.

Robi9 does not retain your data indefinitely. Each type of information has a defined retention period:

• Account Information: For as long as the account remains active, and for a further 5 years after closure (as required by law).
• Transaction History: 7 Years (in accordance with financial regulatory requirements).
• KYC Documents: 5 years after account closure.
• Support Conversations: 3 Years.
• Game Log & History: 90 days in detail, then in summary form.
• Device & Login Logs: 90 Days.

You have full control over your personal data. robi9 grants you the following rights:

Robi9 strictly prohibits providing services to anyone under 18. Our platform does not knowingly collect data from minors.

If we confirm that a user is under 18, their account will be immediately suspended and all associated data will be securely deleted.

Robi9 uses a multi-region cloud infrastructure. This means some data may be stored on servers outside Bangladesh — always maintained to the highest security standards.

For international transfers, we ensure:

• Adequate data protection laws apply in the destination country.
• Data processing agreements are GDPR-compliant.
• All transfers are completed with encryption.
• ISO 27001 certified servers are used.

Robi9 may update its Privacy Policy to keep pace with technological changes, new regulations, or service updates. For any significant changes, we will:

• We will provide at least 30 days' notice before any changes take effect.
• We will send SMS notifications to your registered mobile number.
• We will notify you of any policy changes upon logging into the platform.
• We will update the "Last Updated" date on this page.

Continued use of the platform after any changes constitutes your acceptance of the updated policy.

For any questions, requests, or complaints regarding the Privacy Policy or your personal data, please contact our Data Protection Team:

• Live Chat: Directly on the robi9 platform — available 24/7.
• Email: [email protected] — typically responds within 24 hours.
• Data Deletion Request: Contact support with the subject line "Data Deletion Request".